Roche RIS Feedback Portal

Current Context

Currently, in our connection configuration for sending results, the Timeout field defaults to 15 seconds if left empty or not explicitly configured.

The Problem

We have detected that certain customers operate under network policies where receiving ports only open for a very short interval (for example, a 10-second window) and then close. Because our system relies on the default 15-second timeout to process or confirm the dispatch, the customer's port has already closed by the time we attempt to deliver the message. This causes a systematic communication failure, meaning the results are never successfully delivered.

The Proposed Solution

Modify the system logic so that if the Timeout field is not manually filled, the default value becomes 1 second (or immediate processing). By reducing this waiting time, the message will be sent instantly as soon as the client's port is detected as open, successfully delivering the information within any time window, no matter how strict.