Today we assess the device utilization based on number of tests being perform, without considering whether the device is available, is connected and ready to use.
That would be interesting to add this data in order to allow decision maker to leverage the information and take decision based on it
@Adam Millard @Hendrik Maier we are looking into this for connected devices not sending dat to be added to the calculation. Non connected idl time will need to be looked at later .
@Kelly Llain please add to customer calls to check value and requirment
@Adam Millard please confirm if this is still required
Adam we will look at this more closley in the next release
Hi Afia- I did not enter it but was it Chris in TDL? I think he mentioned this in the past
For which customer and which region please ? We only see you as guest, therfore this infomation is not avilable to us.
Today we can't tell whether the instrument is available for use or not. Then when we display a device utilization, it can't tell user whether the utilization rate on the available time, but the total utilization time. It would be more valuable to see the utilization rate compared to available time, so that if an instrument is not used enough, we could tell whether it is due to unavailability of the instrument or due to other reasons related to lab activity.
Please elaborate on which customer needs and use case