Roche RIS Feedback Portal

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Single site performance dashboard for Sharp tenant

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  • Guest
  • Mar 24 2021
  • Planned
  • Guest commented
    May 10, 2021 14:22

    Zendesk ticket numbers and links.......

    1044203 - https://viewics.zendesk.com/agent/tickets/1044203

    1045074 - https://viewics.zendesk.com/agent/tickets/1045074


    Sharp has identified that the time stamp that we are using for the "Assembled" step is not the correct time stamp. They can see in Ventana that the time stamp we use is when a folder is signed off, when they would rather we use the time stamp of when a folder is created.

    Essentially, there are 2 time stamps in Ventana tied to "Assembled" and we are using the "end" time stamp for that process when they say it should be the "start" time for that process.