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Sample error monitoring per sample unit (not a test unit)

Idea detail description

Currently, when we are using ORR widget, the most in-demand widget from our customers is the sample error widget.

Sample error widgets are created using ORR widgets for monitoring low volume and clot errors.

On the nLO, we receiving flag number 3,72.

The corresponding flegs are Samp.C. and Samp.S.

However, the ORR widget is basically a test item unit widget.

Therefore, when a clot error appears in one sample, several items appear.

It is very important for the customer to see how many samples have sample errors rather than how many test items have sample errors.

I wish I could see the sample counting in the ORR widget, or I could change the ORR widget to add a sample error widget that I could see in units of samples

Business case

Almost all of our clients in Korea have that demand.

  • Guest
  • Aug 7 2025
  • Discovery
Idea detail description

Currently, when we are using ORR widget, the most in-demand widget from our customers is the sample error widget.


Sample error widgets are created using ORR widgets for monitoring low volume and clot errors.


On the nLO, we receiving flag number 3,72.

The corresponding flegs are Samp.C. and Samp.S.


However, the ORR widget is basically a test item unit widget.

Therefore, when a clot error appears in one sample, several items appear.


It is very important for the customer to see how many samples have sample errors rather than how many test items have sample errors.

I wish I could see the sample counting in the ORR widget, or I could change the ORR widget to add a sample error widget that I could see in units of samples


  • Admin
    Maria Doretto commented
    11 Mar 10:08

    Hi @Ruben Salvador Gareta and @Jinhong Park ,

    Thank you for the quick response and feedback, Jinhong, and thanks Ruben for the clarification.

    I’ll update the design accordingly and review this new widget internally with the rest of the tech team. We’ll then prioritize its development against our current backlog.

    Thanks!
    Mary

  • Admin
    Ruben Salvador Gareta commented
    11 Mar 08:31

    Good morning,
    @Maria Doretto only one clarification. Both Priority and Demographics (Sender/Organisation) originate from test-level event data coming from the Infinity Gateway. In summary, Priority specifically prefers the test request explicit priority over the order priority. Demographics/Sender is a property of the event itself (which is a test event), not directly a sample or test attribute — it represents the ordering physician/department. So, in the extended version of the widget (first screenshot) both Priority and Demographics must be at Test level and not at Sample level.

    Regards,

  • Guest commented
    10 Mar 08:21

    Dear @Maria Doretto,

    It's exactly what you expressed!

    I agree with the configuration concept too. (unit selection option)


    Thank you!

    Jinhong Park



  • Admin
    Maria Doretto commented
    06 Mar 11:37

    Dear @Jinhong Park ,

    Thank you for your detailed feedback on the ORR monitoring per sample unit.

    To address the high demand for sample-level monitoring in Korea, I’ve put together a proposal for a Sample Unit mode for the ORR widget. I’d love to know if this matches your vision:

    1. The widget

    Instead of seeing every failed test as a separate row, the widget would consolidate data by the physical sample:

    • Primary Columns:

      • Column 1: Sample number, instrument name

      • Column 2: ORR Tests count

    • The Logic: If Sample A has 4 failed tests out of 10 due to a clot, it appears as one row with a count of '4/10' in the test column.

    2. Enhanced Detail Popup

    Clicking on a sample would open a detailed breakdown containing Test ID and its origins, demographics, status & timestamp.

    3. Flexible Configuration

    We want to give users the power to choose their perspective. In the widget settings, you would be able to toggle the Grouping/Counting Type:

    • Test Unit: (Current version)

    • Sample Unit: (New version)

    Does this structure accurately capture the "Sample Error Widget" functionality your customers are looking for? If this looks correct, I will move forward with the next steps of the proposal.

    Thank you!
    Mary