Roche RIS Feedback Portal

Business problem

Busy laboratory users must scan several dashboard widgets to understand active alerts. Alert information is fragmented by widget and competes with operational information, creating information overload, slower triage, and a risk that the most relevant alerts are missed or deprioritized.

Customer problem to solve

Information overload on busy dashboards hinders timely prioritization of critical laboratory events.

Users need a single, fast way to see and prioritize active dashboard alerts without losing the context or data held by the originating widgets.

Today, laboratory professionals using navify Monitoring must visually scan across multiple widgets on a dashboard to identify which ones are currently in an alert state. In labs with dense dashboards (e.g., 6–10+ widget instances), this creates several pain points:

1. Alert Fragmentation: Alerts are scattered across individual widgets (LST, CQC, CNS, ORR, IMS, IST, etc.), forcing users to mentally aggregate and prioritize across the entire screen — especially problematic on large multi-monitor setups or small screens.

2. Missed or Delayed Response: Critical alerts can be overlooked when buried among widgets that are in a "healthy" state, leading to delayed corrective action on time-sensitive items (e.g., late samples, QC failures, instrument disconnections).

3. No Mechanism to Suppress Non-Actionable Alerts: Some alerts, while valid, may not require action from the user viewing a particular dashboard (e.g., a known calibration delay on a secondary instrument). Currently, there is no way to acknowledge or dismiss these, adding noise.

4. Lack of a Prioritization Layer: Users cannot quickly rank or triage alerts by severity or widget type without physically inspecting each widget.

Proposed outcome

Provide an Alert Summary Widget: a consolidated, one-stop view of all active alerts currently shown across dashboard widgets. The view should help users quickly assess and prioritize what needs attention.

Initial scope

• List active alerts surfaced by dashboard widgets in one summary view.

• Show enough context to support triage, such as originating widget, alert type or severity, and current status or time where available.

• Allow alerts to be removed from the summary either manually or through a user- or lab-defined rule.

• Keep summary removal separate from the originating widget: it must not delete, change, or suppress the source-widget alert information or its underlying data.

Visual Concept:

• Available in all standard widget sizes (small, medium, large).

• In small size: shows a count badge per severity (e.g., 🔴 3 | 🟡 5 | 🟢 12) - Calculation TBD (configurable vs fixed?)

• In medium/large size: shows the full alert list with details and dismiss actions.

Product boundaries

• This is a dashboard triage and prioritization capability, not a replacement for the future navify Portal notification system, which addresses mobility and cross-channel notifications.

• It does not alter alert generation, source-widget behavior, or the alert lifecycle.

• Any summary-level removal should be reversible and auditable; the applicable permissions and rule model require discovery.

Expected value

Discovery questions

• Which alert metadata and sources are technically available for aggregation?

• Which rule criteria are meaningful and safe for labs?

• Should prioritization rules be built in to the widget, and if so customizable by the user? Should users be able to reorder them?

Relationship to Existing Ideas & Roadmap