Roche RIS Feedback Portal

In Germany, we have a very interesting use case that is not yet covered by monitoring but is of high relevance. This issue is not only important for Germany or EMEA but also globally. I would like to present this topic to you in more detail during our next meeting, and by then, I will have documented it in AHA.

A little preview: It is about monitoring the traffic between the host and the middleware. Currently, we monitor the interface to ensure it is functioning correctly. However, we cannot detect when no data flows from the host to the middleware. To the customer, it appears that the connection is intact, but no data is being transmitted, and the samples are not receiving any orders.

This issue arose with our customer at Labor Berlin, a very important and large customer in Germany. However, I have heard from many other customers that this issue is very important to them. We always have backup devices and modules in the laboratory in case a device fails. However, we have only one middleware and one LIS, and this is the case worldwide. All devices have indicators (green, yellow, and red lights) to show their status. However, we do not have this full capability for IT.

For navify Monitoring, we can recognize the connection between the middleware and the host with a widget, but this is only part of the solution. There are real cases where the interface works technically, but no traffic is sent from the LIS. The customer believes everything is in order, but numerous samples are queued without orders, causing significant delays. This has sometimes only been detected at the end of a shift with thousands of unprocessed samples.

We need to realize traffic tracking to prevent this. We already receive information about when samples are sent to the middleware (pending status). This should be processed.